The discoveries of a latest news demonstrate that the more fliers consume technology during their travel experience, the higher their passenger comfort levels increase.
In the latest announced 2017 SITA Passenger IT Trends Survey, passengers announced greater levels of comfort when they were capable of using self-service technologies, contrast to fliers who traveled the traditional-fashioned method.
The 12th publication of the news polled more than 7,000 passengers from 17 countries all over the Americas, Asia, Europe, the Middle East and Africa.
“Passengers are increasingly comfortable with the use of technology in their everyday lives, and they are demanding more services as they appreciate the benefits technology can bring to their journey,” stated Ilya Gutlin, president, Air Travel Solutions, SITA, in a statement.
“Airports and airlines can take note that technology solutions can boost passenger satisfaction every step of the way.”
The news discovered that passengers who used biometrics are specially comfortable with the service, providing it a rating of 8.4 out of 10.
Recently, some airlines companies like Delta Air Lines, JetBlue and British Airways have introduced facial recognition technology and it help expedite the check-in and boarding process.
37% of travelers told they used automated ID control on their last flight, 55% said they used biometrics at departure security, 33% for boarding and 12% for international arrivals.
The 58% of passengers who received real-time bag collection information on their mobile phones upon their arrival also rated their experience 10% higher than those who didn’t receive any information.